Payment & Shipping
Products are ordered by choosing and adding them to the shopping cart. The customer can only buy a product as a registered customer. To register as a customer click here. The product is considered ordered when the customer passes all steps of the order procedure.
The payment of the ordered products can be done by following methods:
- by bank deposit
- Kredit/debit card (Maestro, MasterCard, Visa)
Security of online payments
Payments on our website are conducted using CorvusPay – an advanced system for secure acceptance of credit cards via the Internet.
CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.
The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.
All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price strated in our web shop.
After choosing to pay by "card", a field will open up for entring your credit/debit card information. The card and owner information are not saved on the servers of the seller. The payment is completed after the successful card authorization. If the system declines the card authorization, it is necessary to choose another payment option. The seller has no information about the reasons of the card rejection, it could be a tehnical reason or a business reason.
If the customer chooses to pay by bank deposit, the payment deadline is 3 working days, starting from the day the customer recieved an offer by email.
In case the payment has not been made in the above specified deadline, the seller will proceed and after the payment has been made, outside the deadline, the products will be delivered, and if the seller is not able to deliver the products for justified reasons, the sales contract will be terminated and the payed funds will be transfered back to the customer.
If the payment has been made properly and is visible on the bank account of the seller, the seller will approach with the delivery of the products. The bill for the order will be delivered with inside the package together with the product/s.
The ordered product/s can be shipped worldwide. The delivery is performed by Hrvatska Pošta.
The product/s will be ready to ship and handed to the delivery service in 2 to 5 business days from the day the payment is visible on the sellers bank account. If it happens that the ordered products are not available, the seller is obligated to immediately inform the customer, and the customer has the right to withdraw from the sales contract and demand the payed amount back or agree to get the products send on a subsequent delivery period. Efforts will be made to deliver all ordered items/products in one package. If this is not possible, because of the availability on stock, the seller reserves the right to ship the products in more packages.
Shipping period (the period starts from the day the package has been handed to the delivery service):
Croatia: 1 to 5 business days
EU ( European Union): 3 to 14 business days
All other countries: 5 to 30 business days
The shipping is done according to the handling conditions of the delivery service, and is considered completed when the package is handed to the delivery service. Unfortunately, the seller is not able to influence on the further speed and possible complications related to the delivery resulting from the delivery service.
In cases where the customer orders products outside of the European Union (EU), the delivery period can be extended if the package gets retained at customs. The customer is responsible for the payment of taxes and customes according to the law of the country in which the customer ordered the package to.
If the customer orders and refuses to take over the package, the seller has the right to withhold from the purchase price, the amount for transport costs and other handling costs from the shipping price list.
The information above is only one part of our Terms&Conditions, for more information please read the complete Terms&Conditions, which can be found HERE.